FAQ
📦 Shipping & Order Processing
1. How much does shipping cost?
We offer free shipping on all orders within the US.
Shipping is only available within the US. We do not currently ship to other international destinations.
2. How long does delivery take?
- Processing Time: 1–3 business days (Monday–Friday)
- Transit Time: 3–5 business days
- Total Delivery Time: 4–8 business days from the date of purchase
Note: Delivery times may vary due to location, carrier delays, or peak shopping seasons.
3. How can I track my order?
Once your order has shipped, you will receive a tracking email with a link to monitor your shipment.
Track your order here: Track My Order
Didn't receive the email? Check your spam or promotions folder. If you still need help, contact us at hello@mrsgift.com.
🔄 Returns & Exchanges
4. What is your return policy?
We offer a 14-day return policy only for defective, damaged, or incorrectly personalized items (if the error was made by us).
Due to the custom nature of our products, all personalized and custom-made items are non-returnable unless they meet these conditions.
Items with personalization errors due to incorrect details provided by the customer cannot be returned or refunded.
➡ Please carefully review all customization details before placing your order. If you notice an error, inform us as soon as possible. Once the item has been processed or shipped, we cannot make any changes or cancellations.
To request a return, please contact us within 14 days of delivery at hello@mrsgift.com with your order number and a clear photo of the issue. Returns sent without prior approval will not be accepted.
Return shipping is free on eligible returns. No restocking fees apply.
For full details, visit: Return and Refund Policy
5. What if my item is damaged or incorrect?
Please inspect your order upon arrival. If your item is damaged, defective, or has a personalization error, contact us at hello@mrsgift.com immediately so we can resolve the issue.
We may require photos to assess the problem and provide a suitable resolution.
6. How can I cancel my order?
Since our products are custom-made or personalized, we can only accept order cancellations before processing begins.
➡ To request a cancellation, please contact us at hello@mrsgift.com as soon as possible.
- If your order has not yet been processed, we may be able to cancel it and issue a full refund.
- If processing has already started, cancellation may not be possible.
- Once an order has been shipped, it cannot be canceled or modified.
Please double-check all personalization details before placing your order to ensure accuracy.
7. How do exchanges work?
We accept exchanges only for defective, damaged, or incorrectly personalized items (if the error was made by us).
The fastest way to receive a replacement is to return the original item after approval. Once the return is accepted, we will send a corrected version.
8. How long do refunds take?
Refunds are processed within 10 business days after return approval. Bank processing times may vary.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at hello@mrsgift.com
For full return, refund, and exchange details, visit: Return and Refund Policy
📜 About Our Business
9. Where is your business located?
Our office address is located at: 525 Randall Ave #361, Cheyenne, WY 82001, US.
We are an online store only. Our office is not open to the public for in-person visits or purchases.
10. How can I contact customer support?
You can reach us at hello@mrsgift.com. We aim to respond to emails within 24 hours on business days.
Alternatively, you can call or text us at +1 (914) 904-5417.
Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT -7).